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So This can be the Salesforce System, so This is able to be The standard household screen.
When you've got voice data controller you can get two extra item bars at the highest.
One particular is transcript lookup and another is transcript.
Transcripts will mechanically just list all of the previous transcripts which have occurred in the organisation.
And you may go from start out, date, time, period, range of seats, or perhaps agent.
The product actually concerns daily life once we take a look at actually trying to find the online search engine.
So if we go into transcript search.
This can do a search capability over the total of the Salesforce System for phrases.
Therefore if we type in in this article 'economical' along with the day range will mechanically populate to the final 30 days.
So if we shift it out to two many years just for the objective of this demo.
It is possible to see in this article https://iptvgreek.com that there are 5 transcripts of exactly where we've got the term 'money'.
Just click one of these you can in fact see on the proper hand facet.
The transcript will look on the appropriate hand aspect, of which you'll just scroll up and down.
If I was to toggle between another transcript we will be able to move on to another transcript.
The sophistication of the product although, seriously comes inside the metadata mapping.
So, if we go into the contacts within just Salesforce, so this would be a customer and you click to Alex Robson by way of example.
And this is now demonstrating all the transcripts on the appropriate hand facet right here, that took place with Alex Robson as a buyer.
As you are able to see, an abundance of transcripts right here to choose from.
You are able to click on one below.
You could then also just scroll down and possess a consider the transcript.
You've speaker separation in the course of this.
If I was then to accomplish precisely the same research conditions.
So you do 'money' after which distribute that out to the final two decades, or calendar year, you could see that there are now three.
So these three would be the discussions which have happened with Alex wherever we have described the term 'economical'.
When you really go, you've also got the opportunity to be able to pay attention to the call.
So if you really simply click down below you are able to see that it says pay attention.
This can be a seamless integration, which opens up an authentication window to be able to go into the quantify merchandise.
This is able to Typically, once you've logged in the first time, this tends to quickly log you in.
For the objective of that is definitely You will find there's protected authentication because not all organisations want their employees to truly pay attention to the audio.
Many of them would just want them to begin to see the transcript.
So this truly opens up and is actually likely around a sluggish Wi-Fi for the time being but This may Commonly be instantaneous.
This will likely really open up the ability to see the media player and actually pay attention to the decision.
As you can pay attention to the decision you've got then received the full functionality from the Crimson Box quantify Media Participant which gives you a chance to have the ability to either find specified elements of the call and have it on loop, or you'll be able to determine for those who planned to suppress a number of them silence, quicken the whole process of the audio of the decision to both quicken or gradual it down, so the total functionalities on the Crimson Box Recorder.
If I flick back again in the Salesforce application we can also get started having a look at the metadata.
Therefore if I click to this contact listed here and examine history, it opens up An additional bar which shows you the small print in the metadata.
So it will likely have listed here the telephone amount, so this is where It is really doing the mapping specifically to the Make contact with.
In addition, it understands if that Call belongs to an account and in addition consists of facts through the Call Centre setting.
So, no matter if that be an agent I.
D.
, get in touch with variety, how much time the call was.
All this metadata might be routinely mapped and noted on within the Salesforce dashboard of studies.
But we will do the reporting straight from the Salesforce dashboard which stories over the metadata.
So by actually possessing a look right here we could see if I change the website watch of the, you've the opportunity to have the capacity to have a look and find out the number of calls are created by sure people inside specified organisations.
So inside listed here we will see that Kate Hammett continues to be identified as 23 moments within Pink Box, Whilst Alex Robson has only staying known as sixteen.
So It is a great way of really comprehension who's building the phone calls.
But additionally you can do this within the length of connect with so give me the volume of calls which have been below two minutes long in just a certain day array.
Hence the locations that we will map every one of the transcripts into accounts which can be the primary account with the corporate the contact and that is key customer and in addition leads.
So setting up proper through the incredibly commencing in the guide technology.
And that is the Salesforce Voice Facts Controller application.